Refund policy

RETURN & REFUND POLICY

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, items must be returned in their original packaging and accompanied by proof of purchase.

To start a return, you can contact us at avore.eu@gmail.com

If your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

You can always contact us for any return-related questions at avore.eu@gmail.com.

Sizing & Fit Policy

Please ensure you carefully review our sizing guide and measure accordingly before placing your order.

As our products are considered personal-use items, we are unable to accept returns or exchanges due to incorrect size selection.

Customers are responsible for selecting the correct size before purchasing. We strongly recommend double-checking your measurements before placing your order.

If you are unsure about sizing, feel free to contact us at avore.eu@gmail.com — we’re happy to assist you.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at avore.eu@gmail.com.